Description

We're looking for an experienced Account Manager to own and grow our licensee relationships across Latin America and Spanish-speaking markets. Once a licensing contract is signed, you become the licensee's main point of contact — managing billing and cash collection, ensuring contract compliance, leading renegotiations, and building the kind of trust-based relationship that keeps licensees engaged, compliant and growing.

Your key responsibilities

Account management, billing & cash collection

• Own cash collection on your licensee portfolio, working closely with Finance on payment follow-up and reminders
• Validate quarterly billing and ensure licensees submit accurate, on-time sales reports

Contract compliance

• Manage licensee non-compliance situations from first notice to resolution, in coordination with Legal
• Issue breach letters when needed and enforce follow-up actions where non-compliance persists

Contract renegotiation

• Lead renegotiations at contract expiry or on licensee request — minimum guarantees, royalties, product scope, territories
• Adjust licensee rights based on performance and business opportunities

Licensing administration

• Issue annual usage certificates and manage licensee access to internal tools
• Coordinate cross-border tax matters and ensure licensees carry the required insurance

Onboarding

• Take over signed contracts from Business Development and lead licensee onboarding
• Support Business Development in finalizing negotiations when needed

Relationship management & reporting

• Be your licensees' main point of contact, representing the brand at trade shows and partner events
• Lead Business Account Reviews for top-tier licensees and prepare the quarterly Top 40 report for management
• Facilitate introductions between licensees and contribute to the annual budgeting process

Requirements

• Candidate should be located in Florida     
• Fluent English and Spanish required — you'll be the primary interface for our LatAm and Spanish-speaking licensee base 
• 5+ years of experience in account / client management, including exposure to complex, high-value accounts, operating with a high degree of autonomy in negotiation and dispute resolution 
• Strong negotiation skills and commercial acumen, with the ability to balance company and client interests 
• Financial literacy: comfortable with invoicing cycles, sales reporting and revenue reconciliation 
• Rigorous and detail-oriented, with strong follow-up discipline on compliance and reporting deadlines 
• Strong cross-functional collaborator (Legal, Finance, Product, Quality, Marketing, Design) 
• Willingness to travel internationally for client visits, trade shows and partner events